vital to have flexibility in cloud options and can adapt solutions to suit the particular needs of their customers and comply with data sovereignty laws. Modern SaaS companies leverage multiple infrastructure service providers in different countries so that customer data can reside wherever legal requirements force a business to store that data. In contrast, legacy SaaS providers operate a single, vendor-specific cloud putting all of their customers’ data at risk under the umbrella of that vendor. In this next generation of SaaS, technology companies operate both their own cloud and also enable other service providers to deliver that SaaS service on their clouds, either private or public. For example, with SugarCRM, businesses have a CRM system that is ready for a world with multiple clouds and many data sovereignty regimes.

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