With airbnb competing for room nights with hotels you'd think they would all enable self-service and allow travellers to walk straight to rooms with smartphone key.
But no with some notable exceptions. Moat travellers want three simple things:-
- To be able to reserve a clean and tidy room where and when they want
- A really good shower
- A comfortable and clean bed
Self-service would mean I can achieve all that without needing to queue on arrival or departure. I will always want some service but only for the less predictable and frequent requirement.
Com'on hospitality industry. Catch up with other sectors
