Adopting the technologies that ensure you comply with the General Data Protection Regulation delivers far more competitive advantage that...
Mike Daly
Analytics potentially undermines the principle of traditional insurance—that premiums collected from low-risk policyholders contribute to...
Good health insurance use case from Oscar; - analytics key to delivering better customer journey and experience and gain competitive...
"Digitalisation is omnipresent, is changing people and markets in the long term at an ever-increasing speed. Absolute requirements are...
2 significant observations in article bottom of page. Consumer behaviour will be markedly differentIt's not just Millennials but all age...
The pressure is on to give customers the user experience of Amazon, Uber, Hilton etc whilst constrained by the complexity and...
The trap of simply trying to improve existing processes. "Instead of working on separate initiatives inside organizational units,...
Online platform brings the airline, hotel, and best of online retail customer experience to insurance customers. Looks like this is the...
"It will affect our identity and all the issues associated with it: our sense of privacy, our notions of ownership, our consumption...
Best performing utility companies showing how to address the key challenges of digital transformation and:- Increasing customer...
Digital transformation requires organisational, structural and cultural transformation lead by the CEO with support across the...
"organised criminal gangs and individuals or households who deliberately invent or expand claims will invest their time and experience to...
"84% (of respondents) see AI as something that will be ‘essential’ in order for businesses to succeed in the coming years. The survey...
One is the temptation is to replicate current processes digitally to just save money rather than re-imagine the customer journey to...
Insurtech is just that- technology. Insurance carriers and intermediaries are the ones that should exploit this innovation. Combining the...
That's the good news- the bad news being that these profits will mainly accrue to effective early adopters. In direct auto insurance in...